privacy policy

Amy Illustrates (“us”, “we or “our”) operates https://www.amyillustrates.co.uk (the “Site”). The information outlined below explains our policies regarding how we use, handle and protect your personal data when you use and visit our Site. 

By using our Site, you agree to the collection and use of information, which we will use appropriately to provide and improve our Site. It is important to us to protect the privacy of our users so rest assured we will do so where possible.

When we refer to “Personal Information” throughout this Privacy Policy, we are referring to both about Device Information and Order Information. 

Personal information we collect

When you visit the Site, we automatically collect Device Information about your web browser, IP address, time zone, and some cookies that are installed onto your device (for more information about cookies and how to manage them, please refer to http://www.allaboutcookies.org). You may set your browser to refuse cookies, however please be aware that elements of the Site may become inaccessible or not function fully.

As you browse our Site, information is also collected about your interaction with our Site (for example, viewed products, pages, or keywords used to find us on search engines). 

When you make a purchase through our Site, you will be required to provide personal information about yourself including your name, shipping address, contact details, order details and method of payment (including details such as your credit / debit card information). 

 

How do we use your personal information?

 

To fulfil any orders placed on our site, we use any Order Information collected to do so. This includes processing payment information, postal arrangements, creating and sending invoices or order confirmations.

 

We also use your information to help us maintain and monitor the usage of our Site, to notify you about any changes to our Site, to provide quality customer support, and to provide analysis that we can use to improve and address any technical issues with our Site. We also use this opportunity to allow you to interact with our Site where possible.

 

Sharing your Personal Information

 

We share your Personal Information with third parties to help us use your Personal Information- for example, we use Wix.com to power our online store. You can read more about how Wix.com uses your Personal Information here: https://www.wix.com/about/privacy.

 

 

We use Google Analytics to help us understand how our customers use our Site- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

We may also share your Personal Information to comply with applicable laws, legal obligation or other lawful requests for information that we receive (or to otherwise protect our rights, including to prevent fraud). 

 

Storing your Personal Information

 

Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used on our Site adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Please note that your information may be transferred or maintained on computers located outside of your state, province, country or other governmental jurisdiction where laws surrounding data protection may differ from those in your jurisdiction. When you submit your Personal Information to us via our Site, this represents your consent to this transfer and usage of information as defined above.

 

Marketing

 

Should you give your consent to receive our emails, we will collect your Personal Information from this and use it accordingly for marketing and informative purposes.  We may also use this to check with you that our records are correct and to receive feedback from you about our Site and products. Should you wish to opt out of receiving emails, please contact us at hello@amyillustrates.co.uk to let us know you no longer express consent to receive our emails.

 

Data retention

 

When you place an order through the Site, we will maintain your Order Information for our records for no longer than we deem necessary. We are aware of our obligations, rights and limitations within the applicable laws surrounding data retention and we will comply to these accordingly.

 

Your rights

 

Under the Data Protection Act you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information in the ‘Contact’ section below.  

 

If you’re not content with how we have handled your complaints or consider that we are not complying to the Data Protection Act in regards to the handling of your Personal Information, you have the right to lodge a complaint with The Information Commissioner’s Office (ICO): Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

 

Privacy of Minors 

 

Our Privacy Policy and Site are not directly aimed at users under the age of 18. With this in mind, we do not intentionally collect Personal Information from anyone under the age of 18 without parental guidance or consent. If you are a parent or guardian and are aware that your child has provided us with Personal Information without your agreement to do so, please make us aware and we will take actions to ensure that this is removed from our servers.

 

Security

 

Once we have received your information, we will use strict procedures and security features to try to prevent any fraudulent activity or unlawful misuse of your data.

 

Whilst we will do our part to ensure that your data is protected and used fairly, please bear in mind that no method of digital or electronic transmission is fully secure. We will comply with how we handle your Personal Information under the Data Protection Act, however we cannot guarantee full security. Any transmission of your data to our Site is at your own risk.

 

Changes to our Policy

 

Our Policy may be updated to reflect any changes in Data Protection or other legal or operational obligations which we reserve the right to update at any time. Should we make any amendments to our Policy, these will be updated on our Site with immediate effect and, if appropriate, we will notify you via email. 

 

Contact

 

We strive to be as transparent as possible in regards to how we use and handle your data- if you have any further queries regarding our Privacy Policy, please email us at hello@amyillustrates.co.uk.

 

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Images @ Laura Martha Photography 2021